Terms and Condition of Use

Validating an order implies acceptance of these Terms and Conditions

 

Placing an Order

Your order will be processed between 7:30 am and 4:00 pm from Monday to Friday. Orders placed outside of business hours will be processed the next business day.


Online Only Items

Online only items are not available for in store purchase or pickup. Contact your local Centreville Trailer Parts LLC store for information on availability and pricing of a comparable product.

 

Shipping

Shipping fees include packaging, handling, and postage fees. Postage fees vary depending on total weight, dimensions, and destination of package(s). Delivery time varies depending on which shipping option is selected at checkout. Boxes are amply sized and your items are well-protected. Special care is taken to protect fragile objects. Your order will be fulfilled between 7:30 am and 4:00 pm from Monday to Friday. Orders placed outside of business hours will be fulfilled the next business day. We advise you to group your items in one order. We cannot group two distinct order placed separately, and shipping fees will apply to each of them. UPS and FedEx do not deliver to P.O. Boxes. Please give a street address when selecting UPS or FedEx as your carrier. You will receive a tracking number for your order once it ships. 

 

International Shipping

International packages are subject to customs/duties charges. Centreville Trailer Parts LLC is not responsible for these charges. These costs are determined by your local customs office, and cannot be determined by us in advance.

Additional documentation may be required for any order being shipped via a freight forwarding company before release of the shipment. Centreville Trailer Parts LLC is not responsible for any products once they have been received by the freight forwarding company. 


Canceling an Order

You may call or email to cancel an order prior to fulfillment. An order that has already been fulfilled and shipped can not be canceled.


Returns

Please call or email us within 30 days of receiving your order to arrange for a return. Shipping charges cannot be refunded and a 10% restocking fee will be deducted from the refund amount. All products must be returned in their original packaging without damage or wear. We will inspect the product(s) when we receive the return and determine if the customer will receive a refund based on the condition of the product(s). The customer shall bear all responsibility for shipping charges and risk of loss or damage during transit to return product(s).


Payment

Payment must be made in full before any goods are dispatched. We currently accept VISA, Mastercard, Discover, and American Express, as well as checks. Longer shipping delays may apply for orders paid for by check. The order will not ship until we receive the check and it clears.


Payment Security

Your payment is made through a CenPOS payment portal. CenPOS is a PCI DSS certified payment processing company. The order and payment pages of our website are SSL secured. Customers can check out as guests or register and have their payment information securely stored on the CenPOS payment network.